A hybrid project team is missing sprint commitments because a senior specialist is frequently pulled into urgent operational work. The product owner is frustrated and asks the project manager to replace the specialist. What should the project manager do first?

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Exam Hint

Resolve Conflict Collaboratively

Identify the source of conflict, facilitate a respectful discussion and seek a solution that protects relationships and project outcomes.

This hint guides your thinking but does not reveal the correct answer.

A Escalate to the functional manager and request that the specialist is removed from operational support immediately. B Facilitate a discussion with the specialist, product owner and functional manager to clarify capacity, priorities and realistic commitments. C Ask the product owner to reduce the definition of done so the team can complete more items each sprint. D Reassign the specialist's work to other team members and continue with the existing sprint plan.

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Question 1 of 5

A hybrid project team is missing sprint commitments because a senior specialist is frequently pulled into urgent operational work. The product owner is frustrated and asks the project manager to replace the specialist. What should the project manager do first?

Resolve Conflict Collaboratively

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